When you place an order with The Garment District Online Store you will automatically receive an order confirmation by e-mail. You should receive this confirmation within 15 minutes of placing your order.

If an item on your order is out of stock, you will receive an e-mail notifying you when this item will ship.

If you do not receive an order confirmation page:

There may be several reasons why you have not received an order confirmation. If you did not get an order confirmation page after submitting your order, we did not receive your order. Please try to place your order again.

If you do not receive an order confirmation e-mail:

If you did receive an order confirmation page, but did not receive an order confirmation e-mail, we may have had a problem contacting you via e-mail.
Please provide us with the ship-to name and address, e-mail address and order confirmation number in the space provided below. Please make sure your e-mail address is complete -- e.g. yoyo@bozo.com.
We will get back to you regarding the status of your order. If you have any additional questions or comments regarding a possible missing order, please provide us with your feedback in the space provided below.

If you've received an order confirmation e-mail but have not received your order:

We ship orders Monday through Friday. We try to process your order the within one to three buisness days after you have ordered. This means if you ordered Monday evening (Eastern Standard Time in the USA) we will usually process your order between Tuesday and Thursday but if you ordered Friday evening we will usually process your order between Monday and Wednesday in the next week. After we have shipped we will send you an e-mail confirming the completion of your order. Shipping times vary widely based on your shipping choice & distance from our Massachussets headquarters. If you have not received a order completion e-mail in a timely manner or are still waiting for your package longer than you expected e-mail us at service@garment-district.com or call us Monday-Friday 11-7 EST at 617-876-5230 x 225.